FAQ

In order to become a registered member business by being among the Queeme business partners, you must first choose one of our packages on the www.queeme.com website. You can start your membership process by filling out the “Business Registration Form”. After this approval, application users will start to display your business in their locations. As soon as you send us a signed and certified copy of the merchant agreement, including the relevant company documents, a confirmation code is created in our system and notified to the company representative. When all processes are completed, your business becomes an approved member workplace.

After you fill out the form on the Queeme home page, you will receive a response within 3 working days at the latest. Any time extension is related to the intensity of the teams. You can fill out the form and send it again.

Member workplaces keep their systems active by logging into the member workplace management panel with their business user name and password. You can access this system via an internet connection with a tablet, phone or a computer system in your business. When users purchase products or services from your business, they can choose their business with the help of the Queeme application and receive service from the relevant member businesses. The user’s name and surname are displayed on your member workplace management panel. The user who comes after the transaction is called with a notification sent to his phone. According to the user serviced business and point; The vault gets its service in the queue or transaction area and the transaction is completed. When the service provided to the user is completed, the transaction is terminated by giving approval from the member merchant panel.

Queeme requests feedback over the system interface for the evaluation of the received service, every time a transaction is completed. The user shares the business, service personnel and experience in this area. It instantly monitors the notifications received through the member merchant admin panel. Instant performances of the business and personnel can be reported and monitored

You can define personnel within the package purchased from the “Personnel Identification” field on the member workplace admin panel. Follow the instructions on the admin panel for additional personnel definitions.

Since the name of the merchant is combined with the trade name, if there has been a change in your trade name, a new account should be opened for this change and the old account should be closed by notifying us. Accounts that cannot be changed and whose trade names are closed cannot be transferred to another account or business, and payments are not made. In order to avoid problems in this regard, you are obliged to notify us of your business name change request 15 business days in advance. You can fill in our related forms from your administration panel and send them to us. You can make changes to the member merchant password via the online password request step.

If member businesses have more than one location under their brand; They can add information and addresses of the relevant branch, store or service point by clicking the “Add Location” button on the merchant management panel. Name, location and address changes regarding the branch, store or service point can be changed in this field. Then you can add your products and services. If you have a branch closing, you can delete the location from the relevant steps and cancel the payments.

Defining a new workplace is done through the admin panel. When a new location request is opened, Queeme follows and evaluates the information about the new workplace to the team. After the relevant approval process, the definition becomes active.

You can perform the steps to make your business passive or active from your account steps in your merchant panel. When you want to exit the system completely, you can remove your business from the system by following the steps to delete my account. Before closing your account, you must have issued the relevant invoice for the payments in your account balance and sent it to us. If you have completed this step, you can safely terminate your account.

In package change processes, you can make your package changes from the package instructions in your admin panel.

Queeme member merchants can offer their products and services for sale through our payment infrastructure.

You can view all the demands and orders of your customers from the merchant management panel. You can instantly measure contactless service offerings and customer expectations.

Kredi kartınızı, banka kartınızı kullanarak güvenle ödemelerinizi yapabilirsiniz. EFT, havale, banka puanı ve kapıda ödeme ile ödeme yapılmamaktadır.

The payment dates of our member businesses vary. According to the date in your contract, your payment will be transferred to your relevant account in the days after the invoices are completed.

Within the framework of the contract provisions, each member merchant can track the total amount accumulated in the account step from their account balances on a daily, weekly or monthly basis. The balance amounts at the end of the month are collected in the business account. When the specified balance in the business account is reached, an invoice is requested as Queeme. After the invoice is issued, the relevant payment to the enterprise is transferred to the bank account of the enterprise within 10 working days.